Managed IT Services vs Ad-Hoc Support

Running a small business in Melbourne means you’re constantly juggling customers, staff, cash flow… and somewhere in the middle of all that, your IT setup.

When everything’s working — email, Wi-Fi, EFTPOS, cloud apps — it’s easy to forget about IT. But when something breaks, it can bring your day (or week) to a halt.

Most businesses in Melbourne fall into one of two camps:

Ad-hoc / break-fix IT support – you call someone when something goes wrong
Managed IT services – you pay a set monthly fee for ongoing, proactive IT support

Ad-hoc IT support versus managed IT services shown as a split Melbourne office, with a stressed owner on one side and a calm team on the other. — *Reactive break-fix IT creates stress. Managed IT services create stability and predictability.*

What Is Ad-Hoc (Break-Fix) IT Support?

Ad-hoc (or “break-fix”) IT support is the traditional model many businesses start with.

Call a technician when something stops working
Pay per visit or per hour
Hope it doesn’t happen again soon

For one-off help, our IT support – onsite & remote tech help is available across Melbourne.

Cons of Ad-Hoc IT Support

Unpredictable costs
Longer downtime
No proactive maintenance
No long-term IT roadmap

What Are Managed IT Services?

Managed IT services in Melbourne take a proactive approach.

Instead of waiting for problems, systems are monitored, maintained and secured continuously.

Unlimited remote support
Onsite visits when needed
Monitoring & patching
Backup monitoring & recovery planning
Cybersecurity protection
Microsoft 365 & cloud management

Infographic comparing ad-hoc IT support and managed IT support for Melbourne businesses by cost and reliability. — *Predictable costs and proactive monitoring dramatically reduce downtime.*

Cybersecurity & Risk

With ad-hoc support, security is often inconsistent.

Structured cybersecurity services reduce the risk of ransomware, phishing and data breaches.

Without tested backups, recovery is guesswork. Our data backup & disaster recovery services ensure fast recovery after incidents.

Signs You’ve Outgrown Break-Fix IT

You’re calling IT multiple times per year
Wi-Fi or system complaints are common
Backups haven’t been tested
You’re worried about cybersecurity compliance

Concerned your IT isn’t proactive enough?

Speak with our Melbourne-based team about switching to a predictable managed IT services plan.

Book an IT review today →

Comparison showing reactive IT support versus proactive managed IT services. — *Managed IT focuses on prevention, stability and growth.*

Not Sure Which Option Is Right?

If downtime would seriously impact your business, managed IT is usually the smarter long-term choice.

Contact Reconnected today to discuss your options and reduce your IT stress.